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A) The Caravan Owner

B) The Guests

C) Booking Restrictions

D) Bookings

E) Deposit

F) Rental Charge

G) Accepted Payment Methods

H) Cancellation

I) Arrival and Departure

J) The Condition and Contents of the Caravan

K) Use of Equipment in the Caravan

L) Behaviour

M) Vehicles

N) Damage to/Loss of Property (The Caravan and/or it's contents)

O) Problems with your accommodation

P) Early Departure

Q) Public Liability Insurance

R) Private Insurance

S) Eviction from the Caravan

T) The Caravan Site

U) Disputes and Harassment

V) Date Protection

A. The Caravan Owner

•  The agreement is made on the understanding that the Caravan Owner will remain responsible for providing the advertised service. They will be liable to compensate the guests in the event of any failing on their behalf, that was not outside their control, in accordance with the terms detailed below.

• The owner will ensure that the full holiday cost, including deposit is retained in an account should they be required to provide a full refund.

B.  The Guests

• The nominated group leader will be subject to fines in the event of misconduct by any of the group members that is not satisfactorily resolved, as detailed below.

• The nominated group leader accepts full responsibility and liability for the conduct of all guests should they breach any of the rules. It is their responsibility to ensure that all the guests are aware of the full details of these terms and conditions. 

• No extra guests are permitted to stay overnight in the caravan, without written permission, from the owner.

•  The holiday must not be sold on to someone else. Any changes must be approved by the owner.Children under the age of 16 must not be left unattended.

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C.  Booking Restrictions

• Bookings will only be accepted if the hirer is at least 20 years old. An electoral roll search may be carried out by the owner or agent to confirm identity.

• NO Same sex groups - e.g., Stag and Hen parties. Family and Friends same sex groups may be accepted on request. 

• NO Pets of any kind, unless agreed at the time of booking.

• Only guests named on the booking form will be allowed in the caravan. Spot checks may be carried out and any time during the holiday. Unauthorised guests will be evicted, and the remaining guests may also be evicted and forfeit the remainder of their stay, without compensation.

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D.  Bookings

• The deposit must be paid within 7 days to confirm booking. IF deposit is not paid as stated the holiday dates will be released after this period, without further warning.

• Provisional bookings will not be accepted under any circumstances.

•  Full Names and dates of birth of all persons staying in the caravan are required at time of booking. 

• Full rental charge is due 4 weeks before holiday, otherwise the booking will be cancelled, and the deposit not refunded.

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E. Deposit / Security Bond

• A £50 deposit must be paid in full to secure booking, this will be deducted from the Rental Charge. 

•  In the event of cancellation, the deposit will not be refunded under any circumstances, unless cancelled by the caravan owner due to their inability to honour the booking. 

•  A £100 Security Bond must be paid in full 28 days before the holiday start date. This will be returned the following day after the caravan has been checked, unless there has been a breach of any of the conditions by any of the guests. Such as, but not limited to including:

1. Section B - additional guests staying overnight.

2. Section C - breaching any of the booking restrictions.

3. Section I - leaving after the agreed departure time.

4. Section J - damage to, or theft of, contents, breach of security, etc

5. Section K - improper use of equipment

6. Section L - unreasonable behaviour

7. Section N - damage to the caravan or its content

8. Section S - you have been evicted from the caravan for any reason.

•  There will be a deduction of any delivery charges to return items that have been left behind.

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F.  Rental Charge

•  The balance of the rental charge and must be paid no later than 4 weeks before the holiday. Payment will be required in full if booking less than 4 weeks before start of holiday.

•  In the event that the holiday is not paid for in full 4 weeks before, the holiday will be cancelled, and the dates released for re-sale.

•  Installment options are not available as we are not a registered credit broker.

•  Payments will not be accepted on the day of arrival under any circumstances.

•  Accepted Payment Method is a  Bank Transfer. Specific details will be provided upon request.Always include your Surname or Reference when making payments.

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H.  Cancellation

• The booking will be cancelled if:

1. The deposit and security bond are not received within 7 days of booking.

2. The remainder of the Rental Charge is not received within 4 weeks of the start of the holiday.

• The deposit will not be refunded under any circumstances unless the caravan owner is unable to providethe caravan for the required period and is unable to provide and alternative date.

• If cancelled by you within the 4 weeks before the holiday the full cost will be lost, including the deposit.A partial refund may be offered if the holiday is resold at the discretion of the owner.

• Any cancellation due to government enforced lock down or closure of the park will be fully refunded.

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I.  Arrival and Departure

•  You MUST NOT arrive before the time stated by the caravan owner. You will be denied access to the caravan if you arrive early.

• You MUST be out of the caravan before the checkout time stated by the caravan owner. Your security bond may be used to compensate the next guests if you leave late.

• Keys will be available as advised by the caravan owner.

• You will be liable for the costs of replacing the Locks and all Key Sets if the keys are los

• The caravan owner will not be responsible if you cut your holiday short, unless caused by problems with the caravan that the owner has not been able to rectify.

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J.  The Condition and Contents of the Caravan

• NO Smoking at any time, of any kind inside the caravan.

• Use of drugs  is forbidden .

• NO Property of any kind is to be removed from the caravan.

•  If pets have been allowed into the caravan, throws must be used and all areas must be kept clean.

• Safety equipment, such as Smoke Alarms or Fire Extinguishers must not be tampered with, including removal of batteries from smoke alarms.

• Naked flame products, such as Candles and Barbecues, must not be used in the caravan.

• All rooms must be left in the same clean, tidy condition as they were found in.

• You are responsible for the security of the caravan during your booking. All Windows and Doors must be locked securely when you are not in the caravan.

• Breach of any of these rules will result in eviction from the site, loss of deposit and further legal action if necessary.

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K.  Use of Equipment in the Caravan

• You are agreeing to the safe use of all equipment in the caravan.

• The holiday is self-catering, so you will need to provide all your own food. Although tea, coffee, sugar and sauces will be provided for use.

•  All utilities (Gas, Water & Electricity) are included in the overall cost, on a fair-use basis In the event of excessive use, such as leaving heating on all the time, without the owner’s prior consent, you may be charged an excess to cover the additional charges incurred by the owner for additional gas, site reset fees, etc.

• If you are unsure how to use any of the equipment provided then contact the owner immediately. Do  not attempt to use anything that you are unsure about.

• The caravan owner will not be considered liable for any injury caused by improper use of any equipment

• Faulty equipment must be reported immediately. You must not use any equipment you do not consider to bein a perfect condition.

• Any claims of injury must be reported immediately

• Claims will be thoroughly investigated, and prosecution may be sought in the event of fraudulent claims.

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L. Behaviour

• You have a duty of care towards other site guests and as such must not cause nuisance either verbally orby excessive music, etc.

• Whilst alcohol is permitted, it is expected that all guests conduct themselves in a proper manner at all time and remain civil towards the other guests and other site users.

• Children must be kept under control at all times. This includes whilst in the caravan or whilst using and services provided by the caravan site.

• In the event that dogs have been allowed, they must be kept on a lead at all times, whilst on the caravan site.  

• Breach of any of these rules will result in eviction from the site, loss of deposit and further legal action if 
  necessary.

M.  Vehicles

•  You leave your vehicle and contents on site at your own risk. Neither the caravan owner, nor the caravansite, will accept responsibility for damage or loss, unless by their negligence.

• The caravan site speed limit must be respected at all times.

• All drivers must hold a Valid Driving Licence, Insurance, MOT and Road Tax

•  Electric/Hybrid vehicles MUST NOT be charged from the Caravan, as this is excessive use of electricity, and you will be fined. Electic charge points are located outside reception.

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N. Damage to/Loss of Property (The Caravan and/or its contents):

• Please report any accidents, losses or damages caused by you or your party as soon as possible to enable us to respond to the circumstances. Smaller items may be replaced by yourselves if you wish, but the item(s) must be ‘like for like’ or part or all your security bond may be kept to cover or contribute to replacement costs.

• Where the damage exceeds the security bond then necessary action will be taken to seek full compensation, which may include additional charges.

• In the event that you are not happy with the response from the owner then you must seek legal advice, as this will protect the rights of both you and the caravan owner.

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O.  Problems with your accommodation

• You must report any problems immediately, to the caravan owner, sending photos when possible.

• You must give the caravan owner a fair and reasonable opportunity to rectify problems or offer suitable compensation.

• In the event that you are not happy with the response from the owner then you must seek legal advice, as this will protect the rights of both you and the caravan owner.

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P.  Early Departure

• If you leave the caravan before the agreed departure date, you will not receive any compensation, unless the caravan owner has failed to provide the advertised holiday. Situations beyond the control of the owner will not be considered as fair reason for refund.

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Q.  Public Liability Insurance

• Names and date of birth of all persons staying in the caravan are required to validate insurance

• Only named persons may stay in the caravan otherwise any insurance claims will be invalid

• Changes to approved guests may be made at the discretion of the caravan owner

• Non-approved guests will be denied access to the caravan or if they have been given access all guests will be asked to vacate the caravan immediately.

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R.  Private Insurance

• The owner’s Public Liability Insurance only gives very limited protection.

• Your home insurance may cover you and your belongings whilst you are on holiday. It is unlikely to cover: Accidents, Medical Expenses or Losses due to delays or cancellation.

• We strongly recommend that you take out Holiday Insurance to cover these exemptions. These policies are available quite cheaply from most insurance brokers.

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S.  Eviction from the Caravan

• You will be evicted from the Caravan, by the caravan owner or caravan site management, and your security
  bond will not be refunded in the event of, but not limited to:

1.  Unreasonable behaviour by any of the guests

2.  Additional, unregistered guests being found in the caravan.

3. Smoking in or damage to the caravan or any of its contents

4.  Pets being taken into the Caravan without permission.

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T.  The Caravan Site

• The caravan owner is not responsible for any of the services and facilities provided by the caravan site.

• The site owners may vary services and facilities at short notice.

• You should visit the website for full site details and their complaints procedures if you have any problems with anything they offer or fail to provide. This includes site wide power loss, closure of entertainment areas, etc.

• You are also bound by the rules of the caravan site. These can be obtained from their website or from Reception upon arrival.

• Breaching the Site Rules may result in eviction from the site and termination of your holiday

• The caravan owner will not be liable to compensate you in the event of any dispute with the site, unless it has been caused by the action of the caravan owner.

• Any passes purchased remain the property of the site owners, not the caravan owner. Conditions of use of the passes may be changed at any time.

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U.  Disputes and Harassment

• In the event of disputes then a third party may be consulted in order to resolve matters

• Repeated/abusive telephone calls, text messages, written correspondence or other contact will not be tolerated

• By agreeing to these terms, you will not threaten legal action in the event that the security bond is not returned due to any breach of these rules. Any such action will be considered harassment.

• You will be liable for any additional costs incurred as a result of any breach of these rules.

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V.  Data Protection

• Your details will be retained subject to our Data Protection Policy